Privacy policy
1. MANAMANUKA PRIVACY POLICY
This Privacy Policy describes how www.Manamanuka.nz (“the site”, “we”, “us” or “our”) collects, uses and shares your Personal Information when you visit or make a purchase from the Site.
Please read this Privacy Policy carefully as it pertains to:
(a) The Mana Manuka website at www.Manamanuka.nz. (“Website”);
(b) Any other Mana Manuka website, page or application used to gather your information or send you email notifications relating to Mana Manuka and its products; or
(c) Any other social media website or page, containing pages or content established by or associated with Mana Manuka, including but not limited to:
(i) Facebook and
(ii) Instagram (“collectively, Social Media”)
(each of (a), (b) and (c) are collectively referred to as the “Internet Sites”),
you are deemed to have read and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, you must not access the Internet Sites.
2. TERMS AND CONDITIONS
In addition to this Privacy Policy, the Terms and Conditions of Use (“Terms and Conditions”) for the Websites also govern your access to and use of the Websites. By accessing the Websites, you are deemed to have read and agree to be bound by the Terms and Conditions as well as this Privacy Policy. In addition, if you are purchasing goods from the Websites (“Goods”) you should ensure you read the Terms of Purchase as these will govern the purchase of any Goods you make.
3. AMENDMENTS
Mana Manuka reserves the right to amend this Privacy Policy from time to time. Amendments will be effective immediately upon being placed on the Website. Your continued use of the Internet Sites following such amendments being placed on the Websites will represent an agreement by you to be bound by the Privacy Policy as amended.
4. INFORMATION WE MAY COLLECT AND HOW WE USE IT
4.1. Mana Manuka collects the following information about you when you use the Internet Sites:
4.1.1. Information that you provide to us directly, including your name, birthdate, mobile number, email address and postal address when you enter these into our Website to buy Goods, register for our newsletter, set up an account, or make an inquiry;
4.1.2 Information that you provide to us within your account, including any profile information you choose to share, other addresses used for orders, and details of your communication preferences;
4.1.3. Information that you provide to us in any communications you have with our customer service team via live chat or email;
4.1.4. Information you provide to us when you participate in surveys, competitions or experiences that we offer through the Internet Sites. Participation in these surveys, competitions or experiences is completely voluntary. Information may include contact information (such as your name and email address), and demographic information (such as your postcode and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Website.
4.1.5. Information you provide when you leave a comment, post a review or send a post via Social Media or the Internet Sites or otherwise provide information on Social Media (for example, your name, email address, Social Media identifier and the contents of your comment, review or post).
4.1.6 Information transmitted by your computer when you use the Internet Sites. This may include your IP address browser data and information we receive from cookies (please see section 9 below).
4.2 We may collect personal information about you from our group entities and other third parties who are entitled to disclose that information to us, or from whom you authorise us to collect your personal information.
4.3. We may use this information in the following ways:
4.3.1. to provide our service(s) to you as a user of the Internet Sites, including enhancing your user experience;
4.3.2. to process and fulfil your orders for our products;
4.3.3. to provide you with newsletters, information about our or third-party products and services, and other information about special offers or features of the Internet Sites which we think may be of interest to you and for related marketing purposes, if you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so;
4.3.4. to ensure that content from the Internet Sites is presented in the most effective manner for you and your computer;
4.3.5. to notify you about changes to our products and/or the Internet Sites;
4.3.6. to notify you about product recalls;
4.3.7. when managing and maintaining the Internet Sites;
4.3.8. to deal with any support requests or questions you raise;
4.3.9. for the purposes of fraud protection and credit risk reduction;
4.3.10. to comply with our obligations at law and to exercise and enforce our legal rights; and
4.3.11. to combine the personal information we collect from you with personal information collected by our related companies, in order for us to better understand your preferences and improve our services.
4.4. We do not collect any ‘details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, criminal convictions and offences, or health or genetic and biometric data unless you voluntarily provide this to us (e.g. through a Social Media post).
4.5. You are not required to provide us with the personal information we have requested. However, if you do not provide to us all the personal information we request from you, you may not be able to access and use, and we may be unable to provide to you, all of our products and services.
5. SOCIAL MEDIA
5.1. We work with trusted third parties, including social network sites like Facebook, YouTube, Google+, and with application developers who specialise in social media so we can connect to your social networks. All these companies operate third party sites. We provide access to our Social Media to third parties and business partners so we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.
5.2. We cannot control how your data is collected, stored, used or shared by third party sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a third-party site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. Mana Manuka is not responsible for how these third parties may use information collected from or about you.
6. SHARING PERSONAL INFORMATION
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here : https://www.shopify.com/legal/privacy.
6.1. We may disclose your personal information as follows:
6.1.1. to third parties for marketing purposes, provided your consent has been given;
6.1.2. to Social Media partners, provided your consent has been given (for further details, please see the section 6 “SOCIAL MEDIA” above).
6.1.3. to service providers who manage aspects of our operations (for example third parties who provide support services to the Internet Sites, payment providers and delivery agents);
6.1.4. to organisations involved in a transfer or sale of all or part of our assets or business.
7. YOUR RIGHTS – MARKETING
7.1. You will only receive marketing communications from us and/or third parties if you have consented to this (such as when you provided your contact details to us for this purpose).
7.2. You have the right to ask us not to use your personal information for marketing purposes. You can request that you stop receiving marketing materials from us at any time by contacting us.
8. IP ADDRESSES AND COOKIES
9.1. We may collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregated information. This is statistical data about your browsing actions and patterns and does not identify you individually.
8.2. 'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. We only use cookies to keep track of the pages you and other visitors have been to on our Website and to tell us whether you have visited the Website previously to deliver a better service.
8.3. You may refuse to accept cookies by activating the setting on your browser which disables the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you login to our Website.
9. DATA STORAGE, SECURITY AND TRANSMISSION
9.1. All information you provide to us is stored on our secure servers, and those of our service providers and agents.
9.2. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of our Website, you are responsible for keeping this password and any other identifier confidential and we strongly recommend that you do not share your password or other identifier with anyone. Furthermore, we strongly recommend that you do not use the same password for any other service or website.
9.3. The dynamics of the internet may mean that information is sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside the country where you entered that information and by using the Internet Sites you consent to such transfer, storage or processing. We will always take steps to ensure that your information is treated securely and adequately protected in accordance with this Privacy Policy.
9.4. Your data may be processed by staff that work for us or for one of our suppliers who may be situated outside the country where you entered that information. Such staff may be engaged in, among other things, the provision of our service(s) to you and the provision of support services. By submitting your personal information, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
9.5. We use strict procedures and security features to prevent unauthorised access. Agents or contractors who, while providing services to Mana Manuka, have access to information which you give to us are required to keep that information secure and confidential and are not permitted to use it for any purpose other than to carry out the services which they are performing for Mana Manuka.
9.6. Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Whilst Mana Manuka strives to protect such information we do not warrant, and cannot ensure, complete security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
10. FOR HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?
10.1 If you choose to create an account, we will keep your personal information for as long as your account is open. If you don’t have an account, or choose to close your account, we will keep some of your information until 5 years have passed since we last provided product to you. We consider 5 years to be an appropriate retention period because it is as long as is necessary for us to:
10.1.1. respond to any questions, complaints or claims made by you or on your behalf;
10.1.2. show that we treated you fairly;
10.1.3. keep records required by law; and
10.1.4. satisfy any accounting or reporting requirements.
10.2. We will not retain your personal information for longer than necessary for the purposes set out in this policy or for which the information may lawfully be used.
10.3. When it is no longer necessary to retain your personal information, we will delete or anonymise it.
14. QUERIES & COMPLAINTS
If you have any queries in regard to our Privacy Policy please do not hesitate to contact Mana Manuka by email: Hive@Manamanuka.nz.
We will do our best to resolve any concerns you may have directly with you and encourage you to contact us with details of your concerns. If we are unable to resolve your concerns you have the right to make a complaint to the NZ Privacy Commissioner. For further information on making a complaint visit www.privacy.org.nz/your-rights/making-a-complaint.